Terms & Conditions

1. Agreement to Terms

These Terms and Conditions constitute a legally binding agreement between you (the "Customer", "User", or "You") and M/s FITBYTES (operating as "FITBYTES12"), represented by its proprietor Pegada Venkata Vamsi Krishna Sai ("Seller", "we", "us", or "our").

By accessing our website, placing an individual meal order, registering for a meal subscription, or completing a payment, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, our Privacy Policy, Refund & Cancellation Policy, and Shipping & Delivery Policy.

2. Description of Services & Operational Territory

FITBYTES12 is a culinary wellness service preparing and delivering freshly cooked, calorie-controlled, and nutrient-dense healthy meals (including oat bowls, fresh salads, nutritious rice bowls, healthy chicken biryani, breakfast, lunch, and dinner).

Our food preparation and delivery operations are exclusively based in and restricted to serviceable zones within Kurnool, Andhra Pradesh, India. Orders requested outside our serviceable areas cannot be processed.

3. Product Pricing, Availability & Order Confirmation

• Pricing: All meal prices and subscription tariffs are listed in Indian Rupees (INR ₹) inclusive of applicable taxes, unless otherwise specified. We reserve the right to revise menu prices periodically without prior notice, provided that active pre-paid orders or confirmed subscriptions will not be impacted by subsequent price changes.
• Daily Fresh Availability: Because meals are cooked fresh daily using whole ingredients, menu items are subject to availability. In the rare event an ingredient or dish is unavailable after an order is placed, our kitchen will notify you promptly to offer a suitable replacement or immediate full refund.
• Order Confirmation: An order is deemed confirmed only after successful prepaid payment verification through our payment gateway (Razorpay), followed by an Order ID confirmation on screen and/or via SMS/WhatsApp.

4. One-Time Orders & Meal Subscription Plans

• One-Time Orders: Single meal orders placed for a specific date and arrival time. Delivery charge is calculated at ₹10 per kilometre based on your delivery distance in Kurnool (verified via GPS at checkout).
• Meal Subscriptions: Multi-day or weekly/monthly recurring meal plans designed for regular healthy eating. Subscriptions benefit from discounted per-meal rates and inclusive free delivery. Subscribers may request a pause or schedule modification by giving at least 24 hours prior written notice via WhatsApp or phone.

5. Order Cutoffs & Booking Deadlines

To ensure high culinary standards and fresh procurement, customers must respect the following cutoffs:

• Tiffin / Breakfast Orders: Must be placed and confirmed 1 day before delivery.
• Lunch and Dinner Orders: Same-day orders must be placed before 10:00 AM on the day of delivery.

6. Customer Responsibilities & Delivery Conditions

• Accurate Details: The customer is solely responsible for providing complete and accurate contact information, delivery address, flat/house number, and an active mobile phone number.
• Receiving the Order: Since our products are perishable, prepared meals with zero preservatives, the customer or an authorized representative must be present at the address to receive the delivery during the agreed window. If a customer is unreachable after multiple attempts by the delivery executive, the order cannot be re-delivered or refunded.
• Allergies and Dietary Disclaimers: While our recipes emphasize clean nutrition, meals are prepared in a kitchen that handles nuts, dairy, soy, and gluten. Customers with severe medical allergies must review ingredient lists and consume meals at their own discretion.

7. Payment Rules & Payment Gateway

Online payments on FITBYTES12 are processed securely through Razorpay payment gateway. Supported payment channels include UPI (Google Pay, PhonePe, Paytm, BHIM), Credit Cards, Debit Cards, and Net Banking.

You represent that you are authorized to use the chosen payment instrument. FITBYTES12 does not hold or store sensitive payment credentials. If payment is deducted but an order fails due to an intermittent network error, the amount will be reconciled or automatically refunded by Razorpay per banking standards.

8. Cancellations & Refunds

Cancellations and refunds are governed strictly by our Refund & Cancellation Policy. Because meals are customized and prepared fresh daily, cancellations are not permitted once preparation has commenced.

9. Website Technical Management & Seller Distinction

This website is Designed & Managed by Venthra Solutions. Venthra Solutions operates solely as the technology, design, and software management agency. All food production, culinary operations, seller obligations, order fulfillment, invoicing, food safety compliance, and commercial transactions are the sole responsibility of M/s FITBYTES (Proprietor: Pegada Venkata Vamsi Krishna Sai).

10. Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of India. Any dispute, claim, or controversy arising out of or relating to your use of this website or orders placed through FITBYTES12 shall be subject to the exclusive jurisdiction of the competent courts located in Kurnool, Andhra Pradesh, India.

11. Customer Support & Grievance Redressal