Refund & Cancellation Policy

1. Overview

At FITBYTES12, we prepare all meals fresh daily according to exact nutritional standards without preservatives. Because of the perishable nature of fresh cooked food and our scheduled procurement model, we operate under clear, fair guidelines regarding order cancellations and refund processing.

2. Order Cancellation Timelines

Customers may cancel a placed order only if the cancellation request is submitted before kitchen preparation commences, strictly adhering to our advance cutoffs:

3. Refund Eligibility Criteria

• Valid Pre-Cutoff Cancellations: If you cancel before the designated window (1 day before for breakfast, 10:00 AM for lunch/dinner), you are entitled to a 100% full refund.
• Orders Cancelled by FITBYTES12: In the rare event that FITBYTES12 must cancel your order due to unforeseen circumstances (e.g., unexpected kitchen operational downtime, ingredient stock shortages, severe weather conditions, or local delivery unserviceability), a 100% full refund will be initiated immediately.
• Quality or Order Discrepancies: If you receive an incorrect item, missing item, or an order with compromised quality/packaging, please notify customer care via WhatsApp (+91 8790760765) with a photo of the received package within 2 hours of delivery. Following immediate verification, we will offer a complimentary replacement or a full refund for the affected item.
• Failed Delivery Due to Customer Unavailability: If the delivery partner arrives within the requested window but cannot deliver because the customer provided an inaccurate address or failed to answer multiple phone calls, the order is deemed fulfilled and is not eligible for a refund.

4. Payment Debited But Order Not Confirmed (Technical Drop)

If your payment was debited from your bank account, card, or UPI app, but you did not receive an order confirmation or experienced a technical disconnection:

• This occurs occasionally due to an intermittent network delay between your bank and the payment gateway (Razorpay).
• In most instances, the bank/Razorpay automatically detects the unconfirmed status and reverses the full debited amount back to your source account.
• If the amount is not reversed within 24 hours, please email your transaction reference ID and screenshot to Fitbytes12@gmail.com or WhatsApp +91 8790760765. We will coordinate with Razorpay to expedite your refund.

5. Refund Processing Timelines & Mode of Refund

6. Subscription Pauses & Cancellations

Active meal subscription customers may pause or reschedule individual upcoming days with a minimum of 24 hours prior notice. For full subscription cancellations, any unfulfilled days will be calculated and refunded pro-rata to the customer's original payment method minus any promotional discounts previously availed.

7. How to Request Support or a Refund

To submit a cancellation or refund inquiry, please reach out to our support team with your Order ID: