Shipping & Delivery Policy

1. Serviceable Delivery Area

FITBYTES12 operates as a freshly cooked, healthy meal preparation and delivery service. Deliveries are currently fulfilled exclusively within Kurnool, Andhra Pradesh, subject to serviceable pin codes and delivery route feasibility.

Customers outside our active delivery radius in Kurnool will be informed during checkout or via customer support if an address cannot be serviced.

2. Order Cutoff Times & Booking Schedules

Because all FITBYTES12 meals are prepared fresh daily using whole ingredients with zero preservatives, orders must strictly adhere to the following advance booking cutoffs:

3. Preferred Arrival Times & Timelines

Customers can select their preferred delivery arrival time slot during checkout using our clock time picker within operating business hours:

• Delivery Business Hours: 07:00 AM to 10:00 PM (seven days a week).
• Breakfast Window: Typically delivered between 07:00 AM and 09:30 AM based on your requested slot.
• Lunch Window: Typically delivered between 12:00 PM and 02:00 PM based on your requested slot.
• Dinner Window: Typically delivered between 07:00 PM and 09:30 PM based on your requested slot.

While our logistics fleet aims for punctuality within 15–30 minutes of the designated arrival time, exact delivery timelines may vary due to extreme weather, unexpected traffic congestion, or local road restrictions.

4. Delivery Charges

• One-Time Orders: Delivery charges are calculated dynamically at ₹10 per kilometre based on verified GPS delivery distance within Kurnool (up to 25 km). Location verification is required during checkout.
• Meal Subscriptions: Free doorstep delivery is included for active multi-day subscription plans as part of the plan benefits.
• Delivery charges are always clearly displayed in the order summary on the checkout page prior to payment.

5. Delivery Reception & Perishable Nature

FITBYTES12 prepares perishable, freshly cooked food without artificial preservatives. Consequently:

• The customer or an authorized recipient must be available at the specified address and reachable on the contact number provided during the delivery window.
• If the delivery partner arrives at the location and the customer cannot be contacted after multiple attempts, the meal cannot be returned to the kitchen or rescheduled, and the order will be considered completed.
• Please ensure delivery instructions (such as security gate passes, flat number, or landmark) are accurately provided at checkout.

6. Tracking & Delivery Support

Customers receive delivery updates via WhatsApp / SMS on the registered phone number. For any immediate assistance regarding an active delivery or schedule adjustment, please contact our kitchen directly: