Privacy Policy

1. Introduction

M/s FITBYTES (operating as "FITBYTES12", "we", "our", or "us"), owned by proprietor Pegada Venkata Vamsi Krishna Sai, is committed to safeguarding the privacy and confidential personal data of our website visitors and customers.

This Privacy Policy details the types of personal data we collect through our website, why we collect it, how it is processed and protected, and your rights concerning your personal information when utilizing our food preparation and delivery services in Kurnool, Andhra Pradesh.

2. Customer Information We Collect

When you browse our website, place a one-time order, subscribe to a meal plan, or contact our customer support, we collect the following categories of information:

• Identity Information: Customer's full name.
• Contact Information: Active mobile phone number, email address, and complete physical delivery address (flat/house number, building, street, landmark, city, and pin code in Kurnool).
• Order & Transaction Details: Specific meal items selected, meal type (Breakfast, Lunch, Dinner), subscription package selected, delivery dates and preferred arrival times, dietary preferences, special delivery instructions, order value, and transaction reference IDs.
• Communication Records: Feedback, queries, WhatsApp communications, or correspondence sent to our customer care team.

3. Purpose and Use of Collected Information

We collect and utilize your personal information strictly for legitimate commercial and operational purposes, including:

• Processing, cooking, packing, and dispatching your meal orders to your designated location.
• Communicating with you regarding order confirmations, delivery arrival status, rescheduling, or schedule reminders.
• Sending tax invoices, receipts, and order updates via SMS, email, or WhatsApp.
• Managing active subscription renewals, pauses, or customer-initiated plan changes.
• Addressing customer support inquiries, feedback, or refund requests.
• Complying with statutory accounting, tax, and legal reporting obligations.

4. Payment Processing via Razorpay & Non-Storage of Financial Credentials

All digital transactions on our website are processed through Razorpay, an authorized Payment Aggregator regulated by the Reserve Bank of India (RBI) and certified PCI-DSS Level 1 compliant.

5. How We Protect Your Data

We maintain appropriate administrative, technical, and physical safeguards designed to protect personal information against accidental loss, unauthorized access, destruction, misuse, alteration, or disclosure. Access to customer contact details and delivery addresses is restricted strictly to authorized staff and delivery personnel who require the information for order dispatch and customer support.

6. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your information is shared only in the following limited circumstances:

• Service Providers: With our trusted delivery logistics riders and payment gateway partner (Razorpay) strictly to the extent required to execute deliveries and process payments.
• Legal Requirements: When required by applicable Indian law, government authority, or court order to comply with tax, statutory, or judicial processes.

7. Data Retention

We retain your personal order records and transaction logs only for as long as necessary to fulfill the operational purposes described in this policy, manage ongoing subscriptions, and meet statutory tax, financial audit, and legal record-keeping requirements under applicable Indian laws.

8. Contact Us & Privacy Queries

If you have questions, feedback, or concerns regarding this Privacy Policy or wish to update your contact information, please contact our designated grievance contact: